Website terms and client services terms

1. Website use

By using this website you accept these website terms. You confirm that you have the legal capacity to do so and that you will use the site lawfully.

You agree not to:

• Interfere with, overload, or attempt to disrupt the site or its infrastructure
• Attempt unauthorized access to any system, account, or data
• Introduce malicious code, or impersonate another person or business
• Harvest personal information from the site for unsolicited contact

Normal search-engine indexing and the use of assistive technology are expressly permitted.

Website content, layout, code, and branding belong to Aura or its licensors. You may view, reference, and share pages for ordinary business purposes. Links to third-party sites are provided for convenience; we do not control their content.

Information on this site is general and is not individualized professional advice. We may change, suspend, or withdraw parts of the site, and we do not guarantee uninterrupted availability.

2. Project agreements and order of precedence

Client work is governed by a written proposal or statement of work. Where documents conflict, the following order controls:

1. A signed amendment or change order
2. A signed statement of work or proposal
3. A signed master services agreement
4. These general Client Services Terms

A more specific signed term controls over a general term published here. Nothing on this page replaces a properly signed client agreement, and a signed data processing agreement governs where one applies.

3. Scope and client responsibilities

Each engagement defines its deliverables, schedule, fees, payment milestones, included revisions, technical assumptions, browser and device support, hosting responsibilities, third-party expenses, acceptance process, and support coverage.

Clients are responsible for:

• A named decision-maker with authority to approve work
• Timely, consolidated feedback
• Accurate content and the rights to any material supplied
• Necessary account and system access, transferred securely
• Internal approvals and cooperation with testing

Client delays can move the schedule. If required material or approval is outstanding for more than 10 business days, we may adjust milestones. If a delay exceeds 30 days, we may pause and reschedule the project. Any restart charge must be stated in the signed proposal; we do not apply undisclosed restart fees.

4. Changes and revisions

Only the revision rounds listed in the signed scope are included, and feedback should be consolidated into a single set per round.

The following are treated as potential scope changes:

• New pages, features, integrations, or content
• Changed business requirements
• Major design-direction changes after approval
• Additional revision rounds
• Rework caused by inaccurate instructions or changes to approved deliverables

A change is documented in writing, with its effect on price and schedule, and approved before work begins. We do not start material out-of-scope work on the strength of an ambiguous chat message.

5. Fees, invoices and payment

The signed proposal controls invoice amounts, deposits, milestones, due dates, and accepted payment methods. Fees may also include taxes, approved expenses, and third-party licenses, in the currency stated on the invoice.

An initial payment may reserve team capacity and can become non-refundable once work begins, but only to the extent stated in the signed proposal and permitted by law.

Payments made through a processor are also subject to that provider's terms. If an undisputed invoice is overdue, we may suspend work after reasonable written notice. We will preserve your data during any suspension and will not take disproportionate action.

Card details are never collected by email, contact form, or chat. See our Privacy Policy for how payment records are handled.

6. Delivery and acceptance

Final Delivery occurs when Aura makes the agreed final deliverables reasonably accessible to the client and sends written notice that they are ready for review or use.

Unless the signed proposal states otherwise, the client has 10 business days to review. During that period the client must identify, in reasonable detail and in writing, any material failure to conform to the signed scope, and Aura receives a reasonable opportunity to correct any confirmed material nonconformity. Minor issues that do not prevent substantial use are handled through the correction and support process and do not invalidate delivery.

Acceptance occurs on the earliest of:

• Written approval
• Production launch at the client's direction
• Substantial production use
• Expiry of the review period without a specific written material rejection

Final delivery is recorded through a handoff checklist covering, as applicable, the production URL, repository or source delivery, design files, credentials, domain and hosting responsibility, third-party accounts, documentation, backups, outstanding client responsibilities, and support start and end dates.

7. Cancellation and termination

Either party may terminate for material breach after written notice and a reasonable opportunity to cure. Aura may terminate for prolonged nonpayment. Where the signed agreement allows it, a client may cancel for convenience.

On termination:

• Completed work and work in progress are payable
• Non-cancelable third-party expenses remain payable
• Completed, paid work is delivered where practical
• Confidential information is returned or deleted on request

Confidentiality, intellectual property, payment obligations, and liability provisions survive termination. We do not claim the right to keep prepaid amounts regardless of the work performed or of applicable law.

8. Refund policy

Because Aura's services are custom and capacity is reserved for each engagement, fees attributable to completed milestones and accepted final deliverables are non-refundable. After Final Delivery and Acceptance, Aura does not provide refunds for a change of mind, changed business priorities, lack of use, requests outside the agreed scope, or dissatisfaction with results that were not guaranteed in the signed agreement. If a delivered item materially fails to conform to the signed scope, the client must notify Aura during the acceptance period and allow Aura a reasonable opportunity to correct the issue. Nothing in this policy limits rights that cannot legally be waived.

• Completed and approved milestones are non-refundable.
• Third-party fees, licenses, advertising spend, domains, hosting, and other non-cancelable expenses are non-refundable once committed.
• Duplicate or erroneous payments are corrected.
• Before final delivery, any refund calculation depends on completed work, reserved capacity, incurred expenses, and the signed agreement.
• Refund requests must be made in writing.
• A chargeback does not replace the contractual dispute process.
• The signed proposal may provide more favorable terms.

9. Complimentary 30-day support

Aura includes 30 consecutive calendar days of complimentary post-launch support beginning on the earlier of production launch or final acceptance. Unless the signed proposal provides more coverage, complimentary support includes up to 5 team-hours.

Included:

• Correction of reproducible defects in the delivered scope
• Broken links caused by our implementation, and configuration corrections
• Compatibility corrections within the agreed support matrix
• Minor text or image replacements using existing components
• Minor adjustments so an approved feature operates as documented
• Reasonable handoff questions

Not included:

• New pages, features, layouts, redesigns, integrations, or automation
• Content creation, campaigns, ongoing SEO, or social media management
• Large content uploads, or changes caused by client or third-party edits
• Third-party outages or API changes, and hosting outside our control
• Unsupported browsers or devices
• Malware or credential compromise not caused by Aura
• Any work beyond 5 team-hours

Additional work proceeds under a support plan, maintenance agreement, or separate written estimate. The support period does not restart after each fix, unused hours have no cash or credit value, and complimentary support is not a guarantee of uninterrupted operation. Response targets, if required, are defined in the signed proposal. Support requests should be sent to hello@auraintegrated.studio; published business hours are Eastern Time.

10. Intellectual property

• Clients retain ownership of materials they provide.
• Ownership of custom final deliverables transfers after full payment, as specified in the signed agreement.
• Aura retains ownership of its pre-existing tools, frameworks, methods, reusable components, know-how, and internal systems, and grants the licenses needed to use any of those components incorporated into the final work.
• Open-source software remains governed by its own license.
• Stock assets, fonts, plugins, APIs, and third-party services remain governed by their providers, and the client maintains those paid licenses after handoff unless we agree otherwise in writing.
• We may reference completed public work where the signed agreement permits it and where doing so discloses no confidential information.

11. Confidentiality and client data

Both parties protect the other's non-public information, including credentials, technical information, strategy, financial information, customer data, and unreleased products, and use it only for the engagement.

Ordinary exceptions apply for information that is public, independently developed, already lawfully known, or required to be disclosed by law. Where Aura processes personal information on a client's behalf, the parties will put an appropriate data processing agreement in place. We do not upload confidential client information to public AI tools or other unapproved systems.

12. Third-party services

Projects commonly depend on hosting providers, domain registrars, content management systems, APIs, payment processors, plugins, social platforms, advertising networks, analytics tools, app stores, and search engines. We do not control their pricing, policies, outages, ranking systems, approval decisions, or product changes.

We therefore do not guarantee search rankings, advertising performance, social reach, revenue, conversion rates, app-store approval, permanent API availability, or uninterrupted third-party hosting.

13. Warranties and professional standard

We perform services in a professional and workmanlike manner and use reasonable care to deliver work substantially consistent with the signed scope. The support process in section 9 is the primary route for correcting reproducible delivery defects. We do not warrant that software will be error-free, permanently secure, or compatible with every future browser, device, platform, or third-party change.

14. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, punitive, or consequential damages.
• Aura's aggregate liability connected to an engagement is limited to the fees paid under the affected statement of work.
• These limits do not apply where liability cannot lawfully be limited.

Exceptions for fraud, willful misconduct, gross negligence, breach of confidentiality, infringement, and payment obligations are evaluated in the signed agreement. This section is subject to review by Michigan counsel before commercial reliance.

15. Disputes and governing law

The parties will first attempt to resolve any dispute in good faith through direct business discussion. Unless the signed agreement states otherwise, Michigan law governs without regard to conflict-of-law principles, and the courts serving Wayne County, Michigan are the proposed venue. Either party may seek urgent injunctive relief where appropriate. Non-waivable consumer rights are unaffected. These terms contain no mandatory arbitration clause and no class-action waiver.

16. General provisions

• The parties are independent contractors; neither is the other's agent or employer.
• Aura may use approved subcontractors and remains responsible for their work.
• Neither party is liable for delays caused by events beyond reasonable control, and the affected party will give prompt notice.
• Neither party may assign the agreement without consent, except in a business transfer.
• Notices are given in writing to the addresses stated in the signed agreement.
• A waiver on one occasion is not a waiver on another.
• If a provision is unenforceable, the rest remains in force.
• The signed documents plus these terms are the entire agreement; amendments must be written. Electronic signatures are valid.
• Headings are for convenience, and there are no third-party beneficiaries.

17. Contact

Aura Integrated Solutions
Detroit, Michigan, United States
hello@auraintegrated.studio